Copyright (c) Madeasy
Products
The Consumer Protection Act is designed to ensure that the customer gets fair treatment by suppliers and is based on American-style very “grey” legislation, for this reason compliance is not how we have historically come to know it and advice has to be in the form of an opinion regarding very specific circumstances. For instance service is defined in the Act as “that which a consumer should generally be entitled to expect” – how on earth do you comply with that? What the Act requires is a transformation in the way we all do business and it will impact the roles of every employee in every  business, not just those that interact with the customer. For this reason we follow an approach tailored to the size of the organisation where we conduct awareness sessions based on practical business topics and then assist them to develop action plans to implement behaviour change according to their size and needs. Whilst the risks of non-compliance are very real we have found a more positive approach in implementing the CPA into a business environment.  The CPA is like a two sided coin - on the side with the teeth you will find all the things that customers the world round hate and detest and the Act has formally attached penalties to. However, if you were to flip the coin over then on other side you will find the opposite – the ultimate blueprint for customer service which, if implemented successfully, has the potential to add tremendous value to the business. By implementing this you will effectively focus all your staff, including internal support and admin functions, on collaborating to deliver great customer service which is the goal of any normal company. We therefore focus on the CPA from a different perspective – how it can benefit your business.  
Enquire Enquire Enquire Enquire
SHEQ incident workflow management system
Enquire Enquire Enquire Enquire
Aligned Governance and Service Delivery in Govt
Enquire Enquire Enquire Enquire
Consumer Protection Act Compliance
Enquire Enquire Enquire Enquire
SANS 1393 Standard for the Construction Industry
Copyright (c) Madeasy
Products
The Consumer Protection Act is designed to ensure that the customer gets fair treatment by suppliers and is based on American-style very “grey” legislation, for this reason compliance is not how we have historically come to know it and advice has to be in the form of an opinion regarding very specific circumstances. For instance service is defined in the Act as “that which a consumer should generally be entitled to expect” – how on earth do you comply with that? What the Act requires is a transformation in the way we all do business and it will impact the roles of every employee in every business, not just those that interact with the customer. For this reason we follow an approach tailored to the size of the organisation where we conduct awareness sessions based on practical business topics and then assist them to develop action plans to implement behaviour change according to their size and needs. Whilst the risks of non-compliance are very real we have found a more positive approach in implementing the CPA into a business environment.  The CPA is like a two sided coin - on the side with the teeth you will find all the things that customers the world round hate and detest and the Act has formally attached penalties to. However, if you were to flip the coin over then on other side you will find the opposite – the ultimate blueprint for customer service which, if implemented successfully, has the potential to add tremendous value to the business. By implementing this you will effectively focus all your staff, including internal support and admin functions, on collaborating to deliver great customer service which is the goal of any normal company. We therefore focus on the CPA from a different perspective – how it can benefit your business.  
Enquire Enquire Enquire Enquire
SHEQ incident workflow management system
Enquire Enquire Enquire Enquire
Aligned Governance and Service Delivery in Govt
Enquire Enquire Enquire Enquire
Consumer Protection Act Compliance
Enquire Enquire Enquire Enquire
SANS 1393 Standard for the Construction Industry